Privacy Policy for Al Siraj Scents

Last updated: 4th April 2026

Al Siraj Scents (“we”, “us”, “our”) is a sole‑trader business based in Coventry, United Kingdom. We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

🌿 1. Who We Are

Business Name: Al Siraj Scents

Business Structure: Sole Trader

Business Address:  

Choose one:

• 43 The Chantries, Coventry, United Kingdom

• 52 Hampton Road, Coventry, United Kingdom

Customer Service Email: alsirajscentscustomerservices@gmail.com

We are the data controller, responsible for deciding how your personal data is used.

📦 2. Information We Collect

We may collect the following information when you interact with us:

Personal Information

• Name

• Email address

• Phone number

• Billing and shipping address

Order & Payment Information

• Order details

• Payment method information (processed securely by third‑party providers — we do not store card details)

Technical Information

• IP address

• Browser type

• Device information

• Cookies and usage data (via Google Sites or analytics tools you enable)

Optional Information

• Product preferences

• Reviews or feedback

🔐 3. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Communicate with you about purchases

• Provide customer support

• Improve our products and website

• Send marketing emails (only if you opt in)

• Maintain website security and prevent fraud

We do not sell or rent your personal data.

🤝 4. Sharing Your Information

We may share your data with trusted third parties who help us operate our business, including:

• Payment processors (e.g., Stripe, PayPal)

• Delivery partners (e.g., Royal Mail, couriers)

• Website and analytics providers (Google Sites, Google Analytics if enabled)

These providers only use your data to perform services on our behalf and must keep it secure.

🌍 5. International Data Transfers

Some of our service providers (such as Google) may store data outside the UK.

When this happens, we ensure appropriate safeguards are in place, such as:

• The UK International Data Transfer Agreement (IDTA)

• The UK Addendum to the EU Standard Contractual Clauses

These measures ensure your data remains protected.

🕒 6. Data Retention

We keep your data only for as long as necessary:

• Order and payment records: 6 years (legal requirement for HMRC)

• Customer service messages: up to 2 years

• Marketing email lists: until you unsubscribe

• Analytics data: according to the settings of the tools used (e.g., Google’s default retention period)

👧 7. Children’s Privacy

Our products and website are not intended for individuals under 16.

We do not knowingly collect data from children.

🛡️ 8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict how your data is used

• Object to certain processing

• Request data portability

• Withdraw consent at any time (for marketing)

To exercise these rights, contact us at:

alsirajscentscustomerservices@gmail.com

🍪 9. Cookies

Our website (Google Sites) may use cookies for:

• Basic website functionality

• Analytics (if enabled)

• Security

You can control cookies through your browser settings.

If you add analytics or marketing tools in the future, you may need a cookie banner.

📬 10. Complaints

If you are unhappy with how we handle your data, you can contact us directly.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: ico.org.uk

Phone: 0303 123 1113

🔄 11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.